Hardakers Fine Spirits

Delivery & Returns


We want you to be enjoying your spirits as soon as possible, so we always do our best to ensure you receive your order promptly.

  1. We currently only ship to mainland UK based retail customers.
  2. Deliveries will only be made to a full UK postal address. We will not deliver to a Post Office Box or other form of receiving address.
  3. Deliveries to The Isle of Wight, The Isle of Man, Northern Ireland, and some parts of Scotland will take longer than standard and will incur an additional charge. Please contact us for details.
  4. All courier deliveries will normally require either your signature or that of your nominee. Our courier reserves the right not to deliver if they suspect that UK alcohol sales laws are being violated. If no one is available to receive the delivery, our courier or the Royal Mail will leave a note asking you to arrange redelivery or collection.
  5. We will try to ensure prompt delivery of your order but are not liable for delays caused though mis-information supplied by you or through circumstances beyond our control. We will not be held liable for any losses, damages, or charges incurred by you due to late delivery of your order.
  6. We use the best packaging to ensure that your order arrives in perfect condition. Unfortunately, there are times when parcels incur damage whilst in transit. Upon receipt if your parcel shows signs of damage or leakage you must refuse the parcel and instruct the courier to return the goods to us.
  7. Orders are normally subject to flat rate postage charge of £4.50 standard delivery (Royal Mail 3-5 working days), unless otherwise stated during a promotion.
  8. We will not be liable or responsible for any failure to perform, or delay in performance of, and of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of preparation for war, fire, explosion, storm flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks and the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


  1. We want you to be happy with your order and it is our aim to ensure that all products arrive in perfect condition.
  2. You must inform us if you wish to return any items within 14 days, you then have a further 14 days to send the goods back, sealed and in saleable condition. We do not refund the cost of postage for returning goods unless they are damaged.
  3. Items must be returned to us in unopened and in the original packaging where possible. Refunds will be paid after we receive the items.
  4.  If you have received your order and are unhappy because items were damaged in transit, you will need to inform us as soon as possible so we can contact the courier and arrange an investigation and replacement items to be sent to you. We may ask for photographs or other evidence that the items were delivered to you damaged.
  5. Defective or wrong items must be returned to us in packaging suitable for prevention of further damage. After investigation, where we agree that goods are defective we will either replace the items free of charge or refund your money including the full cost of delivery. We strongly recommend that you insure the returns to full value.